Prices & currency
Every price is in Canadian dollars. Your order summary shows the items, any quantity saving, any code you applied and the delivery charge separately, and the total is those figures and nothing else.
Interac e-Transfer
Once your order is placed we show you the recipient, the exact amount and your order reference. Send the exact amount and include that reference in the transfer message, so it can be matched to your order. Never take payment details from anywhere but your own order page.
Awaiting payment vs. paid
An order stays awaiting payment until a transfer has been received and matched to it. Sending a transfer is not the same as an order being paid, and your order page is the only place that says which it is. We move an order to paid when the money is confirmed, never when it is announced.
Unmatched, failed or expired payments
Keep the transfer reference and your order number together when you get in touch. Do not send a second transfer to resolve an uncertain status — get in touch first. Your order page shows the deadline for holding the stock on that order, and it is the one to go by.
Tax & other payment methods
No tax is charged or shown. The total is the goods, less any saving, plus delivery. Other payment methods are not offered until the arrangement behind them is in place; when one is, it appears at checkout and not before.
Include your order reference so the team can review the details.
Contact Pepline