Where we deliver
The country and province are collected before delivery is priced, and an address we do not serve is refused at checkout rather than after payment. Destinations are set by us and checked on the server every time; a destination that is not listed is not available, and hiding it from a menu is not what decides that. One shipment per order; split fulfilment is not offered.
Rates & delivery options
Delivery is charged by destination. The rate for your address is shown at checkout, before you pay, and it is the rate your order is billed. Orders over CA$200 after any discount are delivered free. There is one delivery service and one shipment per order; no express option is offered.
Before dispatch
An order is received before its e-Transfer payment is matched. Dispatch follows confirmed payment and fulfilment checks. The customer sees the current stage in their order record. Processing time and carrier transit time should be described separately.
Tracking & delays
A label-created event does not confirm carrier collection. Tracking updates should distinguish preparation, collection, transit and delivery. For delays or an unexpected status, quote the order reference when contacting support.
Address changes & delivery problems
Check the delivery address before submitting. Contact support as soon as a correction is needed; changes depend on fulfilment progress. For damaged, missing or incorrect items, keep the packaging and use the replacement enquiry flow.
Include your order reference so the team can review the details.
Contact Pepline